Backblaze vs Carbonite: Which Is Better?

A good backup solution is imperative if you want to avoid losing important files, no matter if you are a business user or an individual user. Whether you want a safe place to store memories that can never be recreated, like photos and videos, or you need to store your accounting records to be able to access them at a later date, choosing a service that is efficient, easy to use and reliable is the solution to your problems. In this article, we will take a look at two of the most prominent online backup services, Backblaze vs Carbonite, to help you decide which platform will ease your stress and organize your data promptly and easily. We will be evaluating the different features of both Backblaze vs Carbonite, to see how they compare. Let’s start by taking a general look of both companies.

Backblaze

One of the cheapest online backup solutions available on the market today, Backblaze is considered to be somewhat of a pioneer when it comes to cloud storage. They have been in business since 2007 and their headquarters are in California, although they have customers from every corner of the world. They have won several awards over the years, for their innovative approach to online backup and they have also been featured as leaders in their field, in recognized publications such as Forbes and USA today. Some of their features include unlimited storage, as well as unlimited cloud backup and of course affordable price plans (they are one of the least expensive companies, of this league, who specialize in data backup) They provide automatic backup also and the great thing about, is that it runs silently in the background, allowing you to focus on other work, safe in the knowledge that your valuable files and folders are resting securely in the cloud. Their mobile apps can be used with both IOS and Android and they are strong on security.

Carbonite

Another award winning backup solution, Carbonite has been in business since early 2005. They are headquartered in Boston, but they have multiple data centers around the US. It also offers mobile apps for both IOS and Android, unlimited backup storage space, automatic and continuous backup and it also has an extremely easy user interface.

Backblaze vs Carbonite Pricing

Pricing is a serious consideration for every customer before making an investment in anything pretty much, fortunately both Carbonite vs Backblaze fit the criteria of being affordable, as both have a variety of price plans to choose from.

Backblaze

backblaze

photo source: backblaze.com

Backblaze firmly believe that simplicity is key and this is reflected in their pricing- they offer just one plan, which gives users unlimited data backup, for one device, be it PC or Mac and this comes at an extremely affordable price of just $5 per month. You can get a further discount with an annual-subscription commitment, which means you can have this plan at a price of just over $4 per month, which adds up to $50. If want to save even more money, then the two-year commitment is your best choice. You can save a total of $25 by paying $95 for two years. Due to the fact that Backblaze only offers one single plan, it therefore covers all of the inclusive features, meaning you don’t have to pay an additional charge for extra features. Along with unlimited data storage, there are also no limits on file size, automatic backup and most importantly, Backblaze gives you the option to use a personal encryption key to secure your data. Overall it’s great value for money and we love the simplistic approach.

Carbonite

carbonite

photo source: google images

Carbonite is a little more complex in it’s pricing structure and everything comes at a price. That said, it has earned such an outstanding reputation among it’s competitors, because you definitely do get get what you pay for. Carbonite offers four different price plans to serve different people’s needs, versus Backblaze’s singular plan. Individual users can sign up to a personal plan, which begins at an annual price of $59.99 per computer. You get an automatic-backup feature, 24/7 customer support, As well as free mobile apps to sync, share, and access files remotely. Each plan gives you unlimited data storage, but the difference in prices reflect the extra features you will have access to. For example Carbonite will give you features such as; external hard drive backup, mirror image backup, courier recovery service, and automatic video backup, if you opt for either the annual Plus or Prime plans.  Plus is priced at $99.99, and Prime is priced at $149.99.

Carbonite also has plans available for the big players. Their pro plan is designed specifically for businesses that need backup protection for an unlimited amount of workstations. This plan gives users a maximum of 500 GB cloud storage space and starts at a price of $269.99 per year. If you are looking for a specific plan that is extra secure and has you covered against disasters, then you will be pleased to hear to know Carbonite has a solution for you too. The server plan starts at $799.99 annually and offers hybrid protection for live applications and databases, like SQL, Exchange, and Oracle.

So, which should you choose- Backblaze or Carbonite? Well, in this round, we declare Carbonite the winner, purely based on the flexible plans it offers to cover almost everyone’s needs.

Security

Photo Source: forbes.com

Photo Source: forbes.com

If you are not atall concerned about security, then you are better off using one of the free services available. However, if you understand the importance of keeping your data safe from unwanted eyes, or hackers, then you will put this high up in the deciding factors of choosing an online backup solution.

Backblaze

Before your files even begin their journey to the data servers, Backblaze encrypts them on your computer using AES military grade encryption with 128-bit keys. Then, your encrypted files are uploaded over a secure connection to be stored on the Backblaze servers, which are also encrypted.Your files are also encrypted whilst they are at rest on the servers, making it virtually impossible for your data to be compromised, although you can never say never. Furthermore, Backblaze gives you the option of adding an additional level of security by creating your own private encryption key. This means that nobody, not even Backblaze themselves, can decrypt your files, unless they have your private encryption key. If you forget your private encryption key however, then you are out of luck and your files cannot be recovered. Once again, contributing towards their transparent and simple approach, on the Backblaze website, they clearly describe how their encryption and security works, with regards to uploading, storing, and recovering your files. To summarize; the way they handle everything, is with security as their prime objective. The files that are backed up on Backblaze, will be far more secure than using a service such as Dropbox, for example.

Carbonite

Carbonite uses the same encryption process as Backblaze. To start off with, your data is encrypted with an AES 128-bit key and then they use SSL encryption to transport your files. You can also set up your own 256-bit private-key encryption, but if you choose this option, then like Backblaze, if the key is misplaced or lost, your data cannot be recovered.  Carbonite focuses on satisfying customer-specific needs instead of being generic. So if you are in a situation where you need better security, then then they also offer a hybrid backup feature. Hybrid backup means that your data resides on your local server, as well as in the cloud at off-site data centers. If there is ever downtime or unexpected setbacks their end, then your files will be still be on hand for you to recover whenever you like.

In addition to it’s already excellent security features, Carbonite also has its own proprietary software, which is called the Carbonite File System (CFS). This software provides users with additional protection for storing and retrieving  data. This technology enables automatic monitoring of every storage server, to ensure the data captured and stored doesn’t get corrupted. The CFS software uses RAID 6 technology, which is basically an enterprise storage architecture optimized for data protection. All of Carbonite’s data centers have an uninterruptible power supply, independent AC systems, and on-site generators and they are also watched by security guards, 24 hours a day throughout the year as well as using biometric scanners and electronic key cards and CCTV. Carbonite is also HIPAA compliant and it is one of the first cloud storage providers to conform with the new federal regulations.

Winner: Once again we declare a tie, as both providers take excellent security measures. Although Carbonite has impressed us with the fact they have developed their very own software!

Customer Support

Photo Source: Forbes.com

Photo Source: Forbes.com

Unless you are an absolute veteran with online backup, there will always be a time when you need a professional to help you out when you get stuck. This is exactly why choosing a provider that has excellent customer service is in our opinion, one of the most important factors when it comes to choosing between crashplan vs backblaze vs carbonite.

Backblaze Customer Support

Backblaze has a well monitored ticketing system in place. You can register and check the status of a ticket on the same page and if you need to get your job done as a matter of high priority, you can update your ticket via follow-up emails. As well as the ticketing system, they also have a knowledge base on the Help Desk page of their website, which covers all the usual questions regarding the setup procedure, troubleshooting, billing, restoring data, and backing up as well as other common FAQs. In addition to this, Backblaze offers email support 7 days a week and the average response time is no longer than 24 hours. Last year, they also launched their Live Chat support, which is available Monday to Friday, 9 am to 5 pm (PST). The only thing lacking is phone support, which we feel is imperative, however this is something that they will surely add in the near future.

Carbonite Customer Support

Carbonite reports that it has a 93 percent customer satisfaction rating. Their customer service centre is located in Maine and they offer both email and phone support between 8:30 am and 9 pm (EST) 7 days a week. As with Backblaze, Carbonite has a knowledge base on their website, to help users have all of their basic questions answered, for example, questions about setup, restore, and billing. An exclusive feature it offers is agent based support, where a representative takes you to Carbonite’s remote desktop portal and provides you a session key to log in and guides you through the technical resolution process step by step.

Winner: A close call, but once again we declare a tie. Backblaze doesn’t offer phone support, however Carbonite does. That said, this is compensated by the fact that Backblaze now has a live chat function, where Carbonite does not. All of the other features, such as response time and availability are the same for both services.

Conclusion

photo source: google images

photo source: google images

As you can see, when we compare these three factors, both of the services perform as well as eachother. We personally prefer Carbonite due to the fact it has tailored price plans to meet your needs and phone support, which we have seen to be more efficient and effective than live chat. Backblaze however, has a more simple user interface, so perhaps is more suitable for those with little to no technical or cloud storage experience. Backblaze is also slightly cheaper, so if price is a major deciding factor for you, then make sure to keep that in mind.

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